Q: How do I make a booking?
A: You can book using our simple booking system on our website 24 hours a day 7 days a week... or you can drop us an email or give us a call and we can assist making the booking for you.
Q. Do I have to pay a booking fee?
A. Yes. We ask that with all bookings a £15 non refundable booking fee is paid If we don't receive this we can not confirm your booking and will make the item(s) available to others. Unfortunately we have been let down many times in the past and in turn others haven't been able to book the item with us. We hope you understand. Booking fees are deducted from your balance.
Q. Is my booking fee refundable?
A. No. If you have to cancel the booking fee will be held for 6 months for you to re-book, outside of this you will lose your booking fee. Likewise on occasions we will have to cancel in the event of high winds on safety grounds. We will NEVER compromise on safety. If we have to cancel for this reason your deposit will be held for a period of 12 months again for you to re-book.
Q: Will you organise the delivery and set-up of the Bouncy Castle or? other hired item(s)?
A: Yes of course. Our friendly, fully trained team members will do everything that is needed.
Q: My garden is small, how much space will I need for the Bouncy Castle?
A: Please check the specifications that are supplied in the information of the bouncy castle you would like to order.
Q: Are your Bouncy Castles and Inflatable's suitable for both indoor and outdoor use?
A: Yes absolutely all our inflatables are suitable for indoor and outdoor use, some our Bouncy Castles even come with shower/sun covers to protect you from the elements. we can not set up however on block paving, sand, slabs or astro turf or other hard surfaces due to unpredictable winds. We need to be able to anchor the inflatable down the only hard surface we will set up on is inside halls.
Q: What preparations should I make before taking delivery of the Bouncy Castle?
A: We ask that you ensure we have a 3ft wide access to the site. Please ensure the area is free from any sharp objects and excessive mud. An electricity point is required within 25m. if your garden is longer please let us know in advance so we can bring more cable. We will be forced to refuse bookings for sites that are unsuitable for bouncy castles e.g. sloping, uneven or gardens covered in animal foul or debris. You will still be liable for the full cost of the hire.
Q: The event is in a field and we have no power can we still hire Bouncy Castle or Inflatable?
A: Unfortunately Not we require mains power.
Q: I have no grass, can I still hire a Bouncy Castle on hard standing such as gravel tarmac, slabs or block paving?
A: Unfortunately We can not set up on block paving, sand, slabs or Astro turf. Bouncy castles that are set up outside must be on grass.
Q: Will the bouncy castle damage my grass?
A: No all it will do is flatten your grass for a few days, and the holes for anchor pegs should disappear in no time.
Q: Can you still hire a Bouncy Castle if access is through my house?
A: Yes but please note if we have to bring the bouncy castle through your house we use a sack barrow and there might be trails of mud grass or leaves and water if it rains left on your carpet or floor. We take no responsibly for cleaning costs in these instances.
Q: What happens if there are showers or its slightly windy?
A: Don't panic, All our Bouncy Castle are anchored down and everything is waterproof and some of our bouncy castles have shower covers and are safe to use it moderate winds and light showers. (If conditions get worse however please stop using the equipment and call us so we can advise you on what to do).
Q: Can I move or relocate the Bouncy Castle Or Inflatable?
A: NO absolutely NOT. Do not ever re-position the Bouncy Castle or Inflatable. Please advise where you'd like it upon delivery.
Q: Can adults use the Bouncy Castle?
A: No unless our castle specifies for adult use also.
Q: How many children are allowed on the Bouncy Castle per each session?
A: Between 6 and 8 children of the same age and size , Depending on which Bouncy Castle you decide to hire. Be sensible and have adult supervision at all times.
Q: How do I pay?
A: Remaining balance payment is made by cash on delivery of the equipment and Booking fee which is deducted from your balance via PayPal. You can also check out as a guest if you do not have a PayPal account and make payment by card. Booking fees are always required by card or PayPal in advance we are a PayPal verified business.
Q: Are your bouncy castles safety tested?
A: Yes all our bouncy castle and inflatables are tested every 12 months by a qualified RPII inspector.
Q: Are you Fully Insured?
A: Yes. We have 5 Million Pound Public Liability Insurance which covers accidents and injuries caused by equipment failure and improper installation. You the hirer are responsible for ensuring proper adult supervision of the Bouncy Castle or Inflatable and the safety of the children using the equipment. We are not responsible for accidents and injuries other than those directly caused by faults in our equipment or improper installation.
Q: Which areas do you deliver to?
A: We deliver to Louth, Grimsby and surrounding areas a small deliver charge may be added outside our normal free delivery zone but you will be informed if this is the case.
Q: What's included in the price?
A: Delivery of the hired item(s), set up, safety briefing, pack up and collection.
Q: When are your Bouncy Castles and Inflatable’s available for hire?
A: All year round.
Q: What time is the Bouncy Castle or Inflatable delivered?
A: Outdoor hire is usually between 8:00-11:30 am and pick up after 5:00 pm. Customers hiring halls etc will be given priority due to their time restrictions.
Q: How far in advance should I book?
A: The earlier the better. Demand is always high for our Bouncy Castles especially during the summer months. If you’re booking between March and September we recommend contacting us 4 - 6 weeks in advance.
Q: Can i book a Bouncy Castle for tomorrow or even today?
A: Yes this is possible in some cases but you must phone us to book and we will try are best accommodate your booking 01472 389492 or 07902225052.
Q: Can I hire a castle overnight?
A: Yes you can hire certain Bouncy Castles overnight if the location is secure to satisfy our insurance company and if we can get access to pick the castle up the next morning between 7am and 10am. Overnight hires are available for an additional £?20 charge.
The cost of delivering to a particular area will be revealed when you choose this area. We may be able to deliver outside the areas available on our website. If you are outside of the areas shown on our website, please contact us to see if we can help you out.
If we are unable to provide your delivery due to vehicle failure, illness we will inform you of this at the earliest possible opportunity and provide a full refund. Delivery times can be arranged during the booking process but be assured we have a 100% delivery record since we established in 2009.
Please ensure that there is adequate space for our products, that the location our products will be sited is accessible, and that you have cleared the area of mess and debris. We will be unable to provide a refund if we cannot deliver your product due to a lack of space or accessibility or due to an inappropriate location.